At OwlX Fintech Solutions Pvt Ltd, we are committed to providing exceptional services and ensuring the satisfaction of our clients. However, we recognize that disputes may occasionally arise in the course of our operations. This Dispute Resolution Policy outlines the procedures for addressing and resolving disputes in a fair and timely manner.
1. Scope
This policy applies to all clients, users, and third-party stakeholders of OwlX Fintech Solutions Pvt Ltd. It covers disputes relating to financial transactions, services provided, contractual disagreements, and any other matters that may arise in the course of our business.
2. Initial Resolution Attempt
We encourage all clients to first attempt to resolve disputes informally by contacting our customer support team.
Email: owlxfintech@gmail.com
Phone Number: +91 96069 49055
Our team will review your concerns and work towards a resolution within 10 business days. We value your feedback and are committed to resolving issues swiftly and amicably.
3. Formal Complaint Procedure
If the issue remains unresolved after contacting customer support, you may submit a formal dispute by following these steps:
- Step 1: Submission of Written Complaint
Send a detailed written complaint to our official email, owlxfintech@gmail.com, or mail it to our physical address, including the following information:- Full name and contact details
- Description of the dispute or issue
- Any relevant documentation (transaction receipts, contracts, etc.)
- Proposed resolution or outcome you are seeking
- Step 2: Acknowledgment
Upon receipt of your written complaint, we will acknowledge it within 5 business days and assign a case reference number for further correspondence. - Step 3: Review and Response
Our internal dispute resolution team will thoroughly review your complaint and may request additional information if necessary. A formal written response will be provided within 30 business days from the date of acknowledgment. If more time is needed, we will notify you of the expected timeframe for resolution.
4. Escalation
If you are not satisfied with the outcome of our internal review, you may choose to escalate the matter through the following channels:
- Third-Party Mediation
You may request third-party mediation to resolve the dispute. OwlX Fintech Solutions Pvt Ltd will cooperate in good faith with a mutually agreed-upon mediator or arbitration service. - Legal Action
If mediation fails or is not feasible, you may pursue legal action as per the laws governing the jurisdiction in which OwlX Fintech Solutions Pvt Ltd operates.
5. Governing Law and Jurisdiction
This Dispute Resolution Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
6. Confidentiality
OwlX Fintech Solutions Pvt Ltd will handle all disputes and complaints with the highest level of confidentiality. We expect the same from all parties involved in the resolution process.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal obligations. Any changes will be communicated via our official website or through direct communication with our clients.
For any further information or queries regarding our Dispute Resolution Policy, please contact us at owlxfintech@gmail.com.