At OwlX Fintech Solutions Pvt Ltd, we are committed to maintaining the highest standards of communication and respect for the privacy of our customers and partners. This No Spam Policy outlines our strict stance against spam and ensures that all communications from OwlX Fintech are conducted ethically, transparently, and with user consent.
1. Purpose
The purpose of this No Spam Policy is to protect the privacy of our users and ensure that all email, SMS, and other communications sent by OwlX Fintech Solutions are relevant, consensual, and in compliance with applicable laws and regulations.
2. Scope
This policy applies to all forms of communication, including but not limited to emails, SMS messages, push notifications, and in-app notifications sent by OwlX Fintech Solutions Pvt Ltd to customers, merchants, employees, and other stakeholders.
3. What Is Considered Spam?
Spam is defined as any unsolicited or irrelevant email, SMS, or message sent without the recipient’s consent, often in bulk and without a clear purpose. This includes:
- Messages sent to recipients without their explicit opt-in consent.
- Promotional messages sent too frequently or to individuals who have opted out.
- Unwanted or irrelevant content that does not provide value to the recipient.
OwlX Fintech Solutions Pvt Ltd is dedicated to ensuring that all our communications are permission-based and compliant with anti-spam regulations.
4. Opt-In Requirement
We ensure that all promotional messages and newsletters are sent only to recipients who have opted in to receive such communications. Customers are provided with the opportunity to consent to receiving promotional content during account registration or other interactions with our platform.
- Explicit Consent: We require users to provide explicit consent before sending them promotional or marketing messages. This includes ticking an opt-in checkbox or agreeing to receive promotional updates.
- Transactional Messages: Transactional messages (e.g., OTPs, payment confirmations, and account notifications) are necessary for account functionality and security, and are not considered spam.
5. Opt-Out and Unsubscribe Mechanism
OwlX Fintech Solutions provides easy-to-use mechanisms for users to unsubscribe from or opt out of receiving promotional communications at any time:
- Email Unsubscribe Link: Every promotional email includes an unsubscribe link at the bottom, allowing users to stop receiving further emails with just one click.
- SMS Opt-Out: SMS recipients can opt out by replying with “STOP” or similar commands as per regulatory guidelines.
- Push Notifications: Users can disable push notifications in the app settings or through their device’s notification preferences.
- Immediate Action: Opt-out requests are processed immediately, and users will no longer receive unwanted communications from us.
6. Frequency of Messages
We are committed to avoiding excessive or overwhelming communication:
- Reasonable Frequency: Promotional messages are limited in frequency to avoid overloading users. Typically, no more than 2-3 promotional messages per week are sent to each recipient unless the user has explicitly opted for more frequent updates.
- Relevance: All communications are targeted to provide relevant and useful information to the recipient based on their preferences, interactions, and consent.
7. Compliance with Anti-Spam Regulations
OwlX Fintech Solutions complies with all applicable anti-spam laws and regulations, including:
- CAN-SPAM Act (USA): We ensure that all commercial emails comply with the CAN-SPAM Act, including accurate subject lines, sender information, and a valid postal address.
- GDPR (EU): We follow GDPR rules for users in the European Union, requiring explicit consent for promotional communications and providing full transparency on data use.
- TRAI Regulations (India): All SMS communications comply with the Telecom Regulatory Authority of India (TRAI) guidelines, including honoring the National Do Not Disturb (NDND) registry and time restrictions for sending messages.
8. Respecting User Privacy
OwlX Fintech Solutions places a high priority on user privacy. We ensure that:
- No Third-Party Data Sharing: We do not share, sell, or lease our contact lists or user data to third parties for marketing purposes without explicit consent.
- Data Protection: All user data is handled securely, and communication preferences are respected in accordance with our Privacy Policy.
9. Message Content Standards
- Accuracy: All messages sent by OwlX Fintech Solutions contain accurate information and clearly state the purpose of the communication.
- Non-Deceptive Practices: We do not engage in deceptive subject lines, misleading content, or false claims in any of our communications.
- Clear Identity: All messages clearly identify OwlX Fintech Solutions as the sender and provide valid contact information for recipients to get in touch with us.
10. Reporting Spam or Abuse
If a user believes they have received unsolicited or unwanted messages from OwlX Fintech Solutions, they can report the issue by contacting us at owlxfintech@gmail.com or calling +91 96069 49055. We will investigate the issue and take appropriate corrective actions to prevent future occurrences.
11. Consequences of Violating the Policy
Any breach of this No Spam Policy by employees, partners, or third-party service providers will result in disciplinary actions, including but not limited to termination of employment or partnership. OwlX Fintech Solutions takes spam violations seriously and will take the necessary steps to maintain the integrity of our communication practices.
12. Review and Updates
This No Spam Policy will be reviewed and updated periodically (at least once a year) to ensure continued compliance with legal requirements and industry best practices. Any updates to the policy will be communicated to users in advance.
By adhering to this No Spam Policy, OwlX Fintech Solutions Pvt Ltd ensures that all communications are conducted in a responsible, respectful, and lawful manner, safeguarding the trust and privacy of our customers, merchants, and partners.